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Insurance FAQs

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Travel Insurance

Getting ready for your trip? Get protection your trip essentials, against delay or cancellation, and most importantly, yourself.

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Will short-term coverage provide benefits for travel vaccinations, wellness check-up, or female preventative care?

Preventative care is generally not covered under short-term travel plans. Long-term expatriate plans and some student health plans may offer variations...
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What is a pre-certification requirement?

Certain medical procedures and benefits require pre-certification before the insurance company will approve the cost. Procedures and treatments such as...
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What is a PPO Network?

The PPO (preferred provider organization) plan network usually pertains to insurance coverage that is being used in the U.S.A. and Canada. Most plans have...
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Now that I have purchased insurance coverage, what do I do with it?

Print your ID card and a copy of the claim form. Your ID card contains your policy certificate number, your name, and dates of coverage. The ID card and...
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My parent is sick and lives in another country. Can I purchase travel coverage and bring them here to have an operation?

Travel coverage is meant to cover new illnesses and accidents. Short-term travel plans do not cover ongoing pre-existing conditions, although a sudden...
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If I break my camera on my trip, or it’s stolen, will my trip cancellation plan cover the cost to replace it?

Because of the way the plan was designed, personal possessions are not covered for damage due to an accident. A lost or stolen bag may be covered if it...
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How early should I purchase my travel insurance?

You may need to buy your coverage quickly. Certain plans, such as trip cancellation plans, have benefits that are not available unless you purchase your...
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How do I extend or renew my coverage?

Extension or renewal options vary from plan to plan. Some plans are not extendable or renewable, and some are only renewable if you purchase a minimum...
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Can my coverage start today?

Your insurance coverage cannot start on the same day you apply. The earliest most plans can begin is 12:01am the next day.
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Are vision and dental benefits covered under a short-term medical plan?

Unless state-mandated, vision and dental are not covered under a short-term medical plan. Emergency dental work due to an accident may be included under...
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